Terms & Conditions
Please review the terms of service governing bookings with Perth Wheelchair Taxi Van.
1. Bookings & Confirmations
All bookings made via our website, WhatsApp, phone, or email are subject to driver availability and vehicle scheduling confirmation. We recommend booking airport transfers and scheduled medical appointments at least 12 to 24 hours in advance to guarantee your preferred time slot.
2. Upfront Pricing
Quoted prices are honored as stated, with upfront rates agreed before travel. Standard airport parking fees or bridge/toll charges, if incurred, are disclosed upfront. Department of Transport regulated meter fares are available upon passenger request prior to trip departure.
3. Airport Pickups & Flight Delays
For Perth Airport (T1, T2, T3, T4) pickups, our dispatch plans around your flight schedule. Passengers are met at the designated terminal commercial pickup area with ramps or lift prepped.
4. Wheelchair & Restraint Compliance
Safety is paramount. All wheelchairs, electric powerchairs, and mobility scooters are secured using certified 4-point chassis tie-downs and Australian standard passenger lap/sash belts. Passengers must follow the driver's safety instructions during ramp loading and restraint fastening.
5. Cancellations
We understand schedules change. Please notify us at least 2 hours prior to scheduled pickup if you need to cancel or reschedule your ride. Contact us directly at +61 493 252 766 or perthwheelchairtaxivan@gmail.com.