Privacy Policy
Last updated: October 2026. Perth Wheelchair Taxi Van is committed to safeguarding your personal information.
1. Information We Collect
When you book a journey with Perth Wheelchair Taxi Van through our website, WhatsApp, phone, or email, we collect information necessary to fulfill your transport request. This includes your name, phone number, email address, pickup and drop-off locations, date and time, flight details (for airport pickups), and specific accessibility needs (such as manual wheelchair, electric powerchair, or child restraint requirements).
2. How We Use Your Information
Your personal details are used exclusively to coordinate your transport, allocate the appropriate vehicle, monitor arrival times, issue booking confirmations and tax receipts, and facilitate NDIS or TUSS claims where applicable. We never sell, rent, or trade your personal information to third parties.
3. Payment & Security
In-vehicle payments are processed through secure, bank-grade EFTPOS terminals compliant with Australian payment standards. We do not store full credit card numbers on our servers. Invoices sent for NDIS plan management contain only necessary service verification data.
4. Data Retention & Contact
We retain booking records only as required by Western Australia transport regulations and taxation laws. If you have any questions regarding your personal information, or wish to update your details, contact our privacy officer at perthwheelchairtaxivan@gmail.com or call +61 493 252 766.