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Help Center & Passenger FAQs

Wheelchair & Maxi Taxi Perth FAQs

Answers to essential questions about Perth wheelchair taxis, vehicle specifications, and booking policies. Learn how our rear ramps accommodate wheelchairs, how WA PTSS smartcards (formerly TUSS) work, and how to reserve a 10-seater maxi cab 24 hours a day.

Common Questions

Frequently Asked Questions

Yes. Wheelchair accessible transport is our main service. Our taxi vans have a rear ramp or lift, so you can travel seated in your wheelchair, and our driver is there to help you on and off. We're based in Girrawheen and cover the Perth metro area, 24/7.

We can usually carry both manual and powered wheelchairs. Sizes and weights vary, so please tell us the type, approximate size and weight when you book, and we'll confirm it suits our van before your trip.

Once you're on board, the driver secures your wheelchair with restraints and a seatbelt is fitted for you. If you have special requirements, let us know when booking and we'll do our best to plan for them.

Yes. Our van can carry up to 10 passengers in total. A wheelchair on board takes up space, so the number of seats available may be lower. Tell us your group size and we'll confirm what works.

As early as you can, especially for wheelchair trips, so we can reserve a suitable vehicle. We also try to accommodate short-notice requests, so call or WhatsApp +61 493 252 766 and we'll do our best.

Our van is a comfortable size but isn't a bus, so luggage space depends on how many passengers and wheelchairs are on board. Tell us what you're bringing (suitcases, mobility aids, prams) and we'll say what fits and suggest options if you need more room.

We can provide child seats, such as baby capsules and boosters, on request. Please tell us your child's age and weight when booking so we can prepare the right seat. Availability may vary, so ask early.

Still have a specific question?

We are happy to answer any questions about wheelchair dimensions, customized routes, or medical appointment schedules.

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