How to Use PTSS for Wheelchair Taxi Trips in Western Australia (Formerly TUSS)
Crucial Policy Update: Per the Western Australia Department of Transport (DoT), paper Taxi User Subsidy Scheme (TUSS) vouchers can no longer be used in taxis from 1 October 2025. All participants transition to an electronic Passenger Transport Subsidy Scheme (PTSS) smartcard. Eligible travellers receive either a 50% standard subsidy (capped at $25 per trip) or a 75% wheelchair subsidy (capped at $35 per trip in an authorized wheelchair-accessible taxi).
Notice: TUSS Paper Vouchers Phased Out
Paper TUSS voucher booklets were retired on 1 October 2025. If you hold old paper vouchers, contact the WA Department of Transport to ensure your PTSS smartcard has been activated before booking on-demand transport.
View official WA DoT PTSS transition detailsWhat is the Passenger Transport Subsidy Scheme (PTSS)?
The Passenger Transport Subsidy Scheme (PTSS, formerly known as TUSS) is administered by the Western Australia Department of Transport (DoT). It provides subsidized taxi travel for Western Australian residents with permanent disabilities that prevent them from accessing conventional public bus or train networks.
Instead of carrying physical paper voucher booklets, members now use a secure PTSS chip/tap card that is processed through authorized point-of-sale payment terminals inside registered on-demand passenger transport vehicles.
Subsidy Tiers & Regulated Caps
Allocated to participants who have severe mobility impairments or medical conditions that prevent public transport use, but do not require travel seated in a wheelchair. The government pays 50% of the metered fare, capped at a maximum subsidy of $25.00 per trip.
Allocated to participants who are permanently confined to a wheelchair or require specialised wheelchair accessible transport (WAT). The government pays 75% of the metered fare, capped at a maximum subsidy of $35.00 per trip.
Step-by-Step: Using Your PTSS Card on a Journey
- 1Book in Advance: When reserving via phone or WhatsApp, inform dispatch that you intend to use a PTSS card so the driver can ensure an active, authorized terminal is ready.
- 2Carry Your Card: The approved PTSS cardholder must be present in the vehicle for the duration of the journey. Cards cannot be transferred or loaned to others.
- 3Card Tap / Processing: At your destination, tap or insert your PTSS card into the driver's approved terminal. The terminal calculates and applies the 50% or 75% government subsidy up to the $25 or $35 cap.
- 4Pay Remaining Co-Payment: Settle the balance with debit/credit card, EFTPOS, or cash.
Official WA Government References
For questions regarding scheme eligibility, card issuance, or lost cards, visit the official Department of Transport resource:
transport.wa.gov.au — Passenger Transport Subsidy Scheme (PTSS)Book an Accessible Ride with PTSS
We accept WA PTSS smartcards across Greater Perth 24 hours a day.